Refunds & cancelling

This translation is here to help you read it. If it ever differs from the English version, the English version is the one that applies.

Last updated 4 окт. 2026 г..

Cancelling

On the monthly plan, go to your account page and press Cancel subscription. You won't be charged again, and Tribal Works keeps working until the end of the month you have already paid for. Changed your mind before then? Press Resume on the same page. A 3, 6 or 12-month length was a single payment, so there is nothing to cancel: it simply runs out at the end.

The 14-day right of withdrawal

If you live in the EU or UK you normally have 14 days to withdraw from an online purchase. Because Tribal Works is digital content delivered straight away, we ask at checkout whether you want access immediately and accept that this right ends once your licence is issued. You can't buy without agreeing, because the add-on starts working the moment you pay.

When we refund anyway

• You were charged twice, or charged after cancelling.
• Tribal Works didn't work for you at all and our support couldn't fix it within a reasonable time.
• A game update broke it for a long stretch of the time you paid for.

Ask in the live chat. Refunds go back to the way you paid and usually show within 5-10 days.

What we can't refund

Anything that happens inside the game - including action the game's operator takes against an account that used Tribal Works. Please read the terms before buying.